SOURCED TO SUPPLY
Returns & FAQ
Everything you need to know about your order, our products, returns and frequently asked questions.
Returns & Refunds
Our Returns Policy
Due to the nature of our business, all purchases are considered final sale. We do not accept returns or offer refunds for change of mind, incorrect size selection, or simply deciding that you no longer want an item.
The only exceptions are where an item is faulty, damaged during delivery, or the incorrect item has been sent.
Faulty, Damaged or Incorrect Items
Please check your order carefully when it arrives. If you believe you have received a faulty or damaged item, or we have sent you the wrong product, please contact us at sourced2supply@gmail.com with your order number and details of the issue.
Where appropriate, we may request photographs or other information to help us assess the issue.
If the issue is confirmed to be our responsibility, we will work with you to provide an appropriate resolution, which may include a replacement or refund.
Incorrect Size
Customers are responsible for selecting the correct size before placing an order.
We do not accept returns or exchanges because the wrong size was ordered.
Pre-Owned Items
Pre-Owned products have previously been used. The condition of each item will be clearly stated in its individual product listing.
Pre-Owned purchases are final sale, except where an item is faulty or has been incorrectly described, subject to applicable consumer rights.
EU 14-Day Consumer Rights
If you are purchasing from within the European Union, certain statutory consumer rights may apply to your order, including applicable cancellation rights under EU consumer protection legislation.
These legal rights apply regardless of our standard returns policy and cannot be excluded where the law requires them to apply.
Refunds
Where a refund has been approved, it will be issued to the original payment method used to place the order.
Once your return or issue has been reviewed, we will contact you to confirm whether your refund has been approved.
Please allow your bank or payment provider additional time to process the refund after it has been issued.
Frequently Asked Questions
Are your products authentic? +
Yes. 100% of the products we sell are authentic. We do not sell counterfeit products.
Are your products brand new? +
Yes. All products are brand new unless they are specifically listed and sold through our Pre-Owned section.
Do products come with the original box and accessories? +
Yes. Our products come with their original packaging and accessories, where originally supplied with the item.
What does Pre-Owned mean? +
Pre-Owned items have been previously used. The condition of each item will be clearly stated in its individual product listing, so you know what to expect before purchasing.
How long does delivery take? +
Delivery times depend on the shipping service selected at checkout. If you're unsure which option is best for you, feel free to contact us before ordering and we'll be happy to advise.
Can I track my order? +
Yes. Once your order has been dispatched, tracking information will be available through Shopify.
What happens if my order arrives damaged or incorrect? +
Please contact us as soon as possible after receiving your order. Our Returns & Refunds policy explains how we handle damaged, faulty or incorrect items.
Can I change or cancel my order? +
Orders can be cancelled or changed within 30 minutes of placing the order. After this period, we may not be able to make changes as your order may already be processing.
Where a change results in a difference in value, store credit may be provided where applicable.
What payment methods do you accept? +
We accept the payment methods available through Shopify Payments and the payment options displayed at checkout.
How can I contact you? +
You can contact us directly through WhatsApp. We're happy to help with any questions regarding products, orders, sizing or delivery.
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